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Have questions or need help? Feel free to reach out! We're here to assist you with any questions about our products, orders or designs.
Frequently Asked Questions
Looking for details on shipping, orders, or product care? Check our frequently asked questions for quick answers.
Here to help with your order
Our customer support is available Monday to Friday: 8am-8:30pm.
Average answer time: 24hContact Us
Once your order ships, you’ll receive a tracking link by email.
We make cases for the most recent iPhone, Samsung Galaxy and Google Pixel models: iPhone 7 through the 17 series, Galaxy S20 FE through S26 and the Galaxy A series, and Google Pixel 6 through 11. Choose your exact model on each product page.
Yes! Choose the Tough MagSafe option and your case comes with built-in magnets, so it snaps securely onto MagSafe chargers and accessories. Available for iPhone 12 through the 17 series.
Yes, the product photos show the exact design that gets printed on your case. Every design is printed edge to edge in vivid color, so what you see is what you get.
Products are being printed & shipped within 1-3 business days after receiving your order, from EU. Delivery is roughly 3–7 business days in Europe and 7–15 business days for the rest of the world.
Yes, we provide full order tracking.
You’ll receive your tracking code by email once production is complete and your order has shipped.
Our cases are made to order, so we can’t accept change-of-mind returns. If your case arrives damaged, faulty or wrong, email us within 7 days with a photo and we’ll send a free replacement or full refund — no return needed.
Email us at maxtree@skiingcreed.com and we’ll get back to you within one business day.